Delivery Rs. 120 in valley · Rs. 220 outsideDelivery across Nepal · Rs. 120 inside Kathmandu Valley · Rs. 220 outside

MedisewaScrubs

Help centre

How can we help?

How much is delivery and how long does it take?
Delivery inside Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur) is Rs. 120 and usually arrives 1 – 3 days after dispatch. Anywhere else in Nepal is Rs. 220, arriving 3 – 7 days after dispatch. Standard sizes are ready in 2–3 days; made-to-measure pieces take 5–7 days.
How do I pay?
Cash on delivery. You pay when your order arrives — there's no advance payment. For custom orders we call you to confirm all the details before we start.
I don't know my measurements. Can you still make a custom fit?
Yes. Choose Height & weight on any product page and we'll estimate your chest, waist, hip and lengths. You can adjust any number before ordering, and our tailors fine-tune every cut. Try it in the size finder.
What can I customise?
Colour, neckline, sleeve length, contrast piping (+Rs. 250), embroidery (+Rs. 300), rib waistbands, jogger cuffs and extra pockets — plus anything you describe in the design notes, such as contrast panels or a hospital logo. You can attach reference images too.
Can I exchange or return?
Unworn standard sizes can be exchanged within 7 days of delivery. Made-to-measure and personalised items are made just for you, so they can't be returned — but if the fit isn't right, we'll alter it free of charge.
Do you take bulk orders for hospitals, clinics and colleges?
Absolutely. We make matching sets for teams of any size with your logo embroidered, and offer special pricing for bulk orders. Call or message us to get a quote.
How do I track my order?
Use Track order with your order number and mobile number, or sign in to see all your orders.
Call us+977 980-0000000WhatsAppMessage us anytimeEmailhello@medisewa.com.np

Sun – Fri, 10:00 – 18:00